Cancellation & Refund Policy

At JOR DigiGold, we are committed to providing high-quality jewellery with a seamless shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order.

1. No-Cancellation Policy

• All sales made through JOR DigiGold are final.
  

• We do not accept order cancellations once an order has been placed, except where required by law.
  

• Customers are encouraged to carefully review product details, images, and specifications before confirming their order.

2. Order Verification

• All orders undergo verification for payment and authenticity.
  

• Once an order is confirmed and processed, it cannot be cancelled.

3. Refunds for Cancelled Orders (Before Dispatch)

• In rare cases where an order is cancelled before dispatch (e.g., due to stock unavailability or technical errors), refunds will be processed within 5-7 working days through the original payment method.

4. Failed Transactions or Technical Errors

• If a payment fails (e.g., debited from your account but not reflected in our system), we will resolve the discrepancy within 5-7 working days after confirmation from our banking/payment gateway partner.
  

• For urgent support regarding failed transactions, please contact our customer support using the details below.

5. Contact Us

For any queries regarding order status, cancellations, refunds, or failed transactions, please contact:

JOR DigiGold
Door No. 1-227, New Colony, Shri Neela Mani Durga Matha, Ippili, Srikakulam, Andhra Pradesh - 532401
Phone: 9876543210
Email: jordigigold@gmail.com