Shipping Policy - JOR DigiGold

At JOR DigiGold, we are committed to providing a safe, reliable, and timely delivery of your orders. This Shipping Policy outlines how we handle order processing, delivery timelines, and related procedures.

1. Order Processing

• All orders placed through our website or JOR DigiGold app are processed within 1-3 business days after payment confirmation.

• Orders are subject to verification and stock availability.

• Customers will receive a confirmation email or app notification once the order is successfully processed.

2. Shipping Methods & Delivery

• We offer delivery across India to the addresses provided at the time of purchase.

• Delivery timelines depend on location, availability of the product, and other operational factors. Estimated delivery times will be communicated at checkout.

• Risk in the product passes to the customer upon successful delivery.

Delivery Options:

• Standard Delivery: Usually takes 5-7 business days within India.

• International Delivery: May take 7-14 business days, depending on customs clearance and destination.

3. Shipping Charges

• Shipping charges, if any, will be calculated at checkout and clearly displayed before order confirmation.

• Free shipping may be offered for promotional campaigns or orders exceeding a specified amount.

4. Order Tracking

• Customers can track their order status via the JOR DigiGold app or through the tracking link sent via email/SMS.

• Updates include order processing, dispatch, and estimated delivery.

5. Delivery Issues

In case of the following issues:

• Wrong or incomplete address provided

• Delivery failed due to customer unavailability

• Any damage during transit

We will work with our delivery partners to resolve the issue. Customers are advised to contact us immediately at sales@jordigigold.com or +91 99436 83881 for assistance.

6. Shipping Restrictions

• Currently, we deliver only within India.

• Orders cannot be shipped to P.O. boxes or APO/FPO addresses.

7. Changes to Shipping Policy

• We reserve the right to update this Shipping Policy at any time without prior notice.

• Any updates will be posted on our website/app with the revised effective date.

8. Contact Us

For questions regarding shipping or delivery, please contact:

JOR DigiGold
Door No. 1-227, New Colony, Shri Neela Mani Durga Matha, Ippili, Srikakulam, Andhra Pradesh - 532401
Phone: +918106838095
Email: sales@jordigigold.com