Terms and Conditions - JOR

1. Acceptance of Terms

By using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions, including our Privacy Policy. If you do not agree, please do not use our services.

2. Products and Services

• We offer gold and silver jewellery through our physical stores and online platform.
• All product descriptions, images, and prices are for informational purposes. We strive for accuracy but cannot guarantee complete error-free information.
• Prices are subject to change based on market rates and availability.

3. Orders and Payments

• Orders placed through the website or app are subject to availability and confirmation.
• Payment must be completed through authorized payment gateways at the time of purchase.
• By placing an order, you authorize us to charge the selected payment method for the purchase amount.

4. No-Return Policy

• All sales made through JOR DigiGold are final.
• We do not accept returns, exchanges, or cancellations unless required by law.
• Customers are encouraged to carefully review product details before placing an order.

5. Delivery

• Delivery timelines are indicative and may vary depending on location, stock availability, and operational factors.
• Risk in the product passes to the customer upon delivery.

6. Intellectual Property

• All content on our website/app including text, graphics, logos, images and software is the property of JOR DigiGold.
• Unauthorized use, reproduction or distribution is strictly prohibited.

7. User Conduct

• Provide accurate and complete information while registering.
• Use the website/app lawfully.
• Do not attempt unauthorized access to our systems.

8. Limitation of Liability

• JOR DigiGold shall not be liable for indirect, incidental or consequential damages.
• We do not guarantee uninterrupted access to the website or app.

9. Governing Law

• These Terms & Conditions are governed by the laws of India.
• Any disputes shall be subject to the courts in Srikakulam, Andhra Pradesh.

10. Changes to Terms & Conditions

• We reserve the right to modify these Terms & Conditions without prior notice.
• Continued use of our services constitutes acceptance of the revised terms.

11. Withdrawal Time

The withdrawal time depends on the ordered metal weight.

• 5 to 12 grams : 5 Days
• 12 to 20 grams : 8 Days
• 20 to 50 grams : 10 Days
• 50 to 100 grams : 18 Days

These timelines are applicable once the order is processed and may vary based on operational conditions.

12. Extra Charges on Gold Investment Purchases

Additional charges are applicable according to the purchased gram quantity.

The applicable extra charge will be added to the payment amount at the time of purchase. These charges are subject to revision without prior notice.